The full Refund Policy applies to orders placed with Olé Jerseys. Please read it before requesting a return.
Returns and personalization
For non-personalized items, contact soporte@olejerseys.com within 14 calendar days of receipt. We will give you the process and return address. Do not send items before receiving instructions.
Once personalization has started, personalized items cannot be cancelled or returned for a change of mind. This does not remove your rights if an item is defective, incorrect or differs from your confirmed personalization.
Costs, bundles and refunds
You pay the direct cost of a change-of-mind return. If the issue is due to our error, the applicable return costs are handled under the full policy. Promotional items form part of the purchased bundle; partial returns may change the promotion and the refund amount. Approved refunds use the original payment method unless expressly agreed otherwise. See the full policy for all conditions and your statutory rights.
Ordered from Olé Jerseys or Olé Sports?
Both stores are operated by Ole Sports Group LLC. Your order stays with the store where you placed it.
- #OS order: track it with Olé Sports or email support@olejerseysofc.com.
- #OJ order: track it with Olé Jerseys or email soporte@olejerseys.com.
Keep your confirmation email. Use the full order number and the email or phone from that purchase. Visiting the other store does not move your order or cart.
