Shipping policy

Order processing

We process and ship orders within 3 to 6 business days of payment confirmation. Business days are Monday through Friday, excluding public holidays. This timeframe covers preparing your order for shipment and does not include transit time.

Items personalized with a name or number follow the same processing time, unless a different timeframe is shown when you place your order. If an exceptional issue affects your order, we will contact you using the details you provided at checkout.

Where your order ships from

Olé Jerseys is an online store that operates internationally. We work with our own warehouses and those of our suppliers, and orders may ship from outside the United States. In that case, your package goes through an international transit stage before it is handed to the local carrier in the United States. The delivery times below already include that stage.

Delivery times

Standard tracked shipping to the United States is free. Estimated transit time is 4 to 8 business days after your order ships and will not exceed 12 business days, barring an exceptional incident, in which case we will let you know.

Including processing and transit, estimated delivery is 7 to 14 business days after payment confirmation, with a maximum of 18 business days.

Your shipping option and any additional estimated timeframe are shown at checkout after you enter your delivery address. The amount confirmed at checkout is the one that applies to your order.

Order tracking

Once your order is handed to the carrier, we email you the tracking number. You can check its status at any time on Track Your Order by entering your order number and the email or phone number you used at checkout.

Please make sure your delivery address is complete and correct. If you spot a mistake before your order ships, email us as soon as possible at soporte@olejerseys.com and we will try to correct it while it is still possible.

Delays and orders not received

Transit times are estimates and depend on the carrier, the destination, periods of high demand, customs checks where applicable, and circumstances beyond Olé Jerseys' control. Olé Jerseys is responsible for your order until it is delivered to you or to the person authorized to receive it.

If your order has not arrived within the maximum timeframe above, email us at soporte@olejerseys.com with your order number so we can investigate and offer the appropriate solution. Please contact us within 30 calendar days after the latest estimated delivery date, so we can file a claim with the carrier within its deadlines.

Missing or damaged items

Please check your order when it arrives. If an item is missing, arrives damaged, or does not match what you ordered, contact us within 14 calendar days of delivery with your order number and photos of what you received. We will review your case and let you know the applicable solution, which may include resending the item, a replacement, or a refund, as appropriate.

Charge on your card

The charge will appear on your card statement as SP olejerseys.com. If you don't recognize a charge with that reference, email us before contacting your bank and we will review it with you.